Service
Safe Harbour
Job Title
Bank Support Worker
(12-month pilot – weekend shifts 9am to 6pm – to cover regular staff leave or sickness)
Reports to
Safe Harbour Senior Worker
Base
Woking Safe Harbour (Moorcroft Community Centre, Westfield)
Salary
£15.90ph
Organisation
It’s not just about what we offer, but how we offer it.
Catalyst is a non-profit organisation working with people to support their health and wellbeing.
Established in Guildford for over 30 years, we provide services alongside a variety of statutory and Voluntary, Community and Social Enterprise (VCSE) colleagues in Surrey and its borders.
We believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach.
Our values are Kindness, Integrity and Commitment.
Purpose of Job
To facilitate Safe Harbour provision in Woking. This is a six-week referral only non-clinical service from 9am – 6pm seven days per week for those aged 18 plus.
The aim of the Safe Harbour is to provide service users with a programme of support and psycho-social education tailored around an individual’s circumstances and needs as identified on their support plan which:
Reduces the frequency and severity of mental health crises these users may experience; and
Provides them with alternative strategies for de-escalation when they do reach crisis.
Experience of group work and working with this client group is essential.
This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
Catalyst is looking for individuals who are emotionally robust, flexible, willing to work as part of a team and show initiative in an occasionally challenging setting.
Key Activities:
Provide support to clients attending the Safe Harbour both in person and virtually on site, and in the community, both on a one-to-one and group basis
Co-facilitate the Safe Harbour timetable, namely activity sessions (for example peer support discussion, crafts or a local walk) and a drop-in session
Induct clients and create collaborative and individualised care plans and facilitate the setting of SMART goals
Keep electronic attendance and participation records
Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained
Assist clients in de-escalating and managing impulsivity, intense emotions and relationship difficulties
Create safety plans for those experiencing thoughts of self-harm, suicide and other risk-taking urges
Risk assess clients attending in acute mental health crisis and contact relevant parties such as the Single Point of Access (SPA) or the emergency services
Provide a continual assessment of a person’s needs regarding their mental health
Seek advice and guidance from the Senior Worker and/or Service Manager as appropriate
Follow Catalyst Support incident reporting procedure and complete incident forms
Work proactively with partner agency staff to ensure continuity of care
Maintain an honest, robust, person centred and caring approach to the client group
Attend external and internal meetings as required and as appropriate for the role
Signpost clients to internal and external methods of support and make onward referrals
Take part in ongoing training and development
Communicate confidently and effectively, verbally and in writing
General terms of reference:
In carrying out the above duties the post holder will:
Follow Catalyst Support and the service policies and procedures
Work collaboratively across the organisation to offer support to all main functions
Be committed to the role and assist Catalyst Support to be the most efficient it can be
Be someone who believes in fairness and conducts themselves with integrity
Work flexibly across operational sites
Be motivated to improve personal performance, outcomes, contribution, knowledge and skills
Be professional when partaking in Management, Trustee Board and other work-related team meetings; appraisals, workforce development and supervision processes
Keep abreast of developments in services, legislation and identify good practices where appropriate
Contribute to maintaining safe systems of work and a safe environment for all staff on site or working remotely
Represent Catalyst Support at external agencies/meetings and support our values and the culture of Catalyst Support
Undertake other duties appropriate to the grade of the post
Essential criteria:
It will be essential to have a friendly, open, honest, respectful and confident manner and the willingness to learn.
Robust professional boundaries
Experience working in mental health field
Sound working knowledge of Safeguarding legislation
Experience operating within Information Governance guidelines
Experience delivering person centred interventions relating to mental health
Experience of group work and co-facilitation
Working knowledge of conducting dynamic risk assessments
Ability to work collaboratively with partner agencies and those with lived experience
Good administrative, recording and reporting skills
Confidence to work on own initiative as well as part of the team.
Confident with IT and database systems.
Ability to critically reflect and evaluate interventions and service delivery.
Respond flexibly to the demands of the post and remain calm under pressure.
Desirable criteria
Knowledge and usage of a trauma informed approach (although training can be given)
Knowledge and/or experience of co-production – planning/designing/delivering and reviewing interventions with those with lived experience
Equal Opportunities Statement
We acknowledge the unique contribution that all Catalyst Support employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against. All staff have equal access to staff development.
Any member of staff who breaches this policy may be subject of grievance and/or disciplinary procedures.
Please note:
This job description may be varied from time to time as agreed by the post holder and line manager.
This job description is subject to annual review.
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